To better understand the disconnect between customer expectations and the dealership experience, as well as areas of opportunities where dealerships may better align their in-store processes with customer requirements, AutoTrader conducted an analysis of four disparate dealerships to document a baseline of dealership processes and cycle time to help identify strategies that can create a competitive advantage.
- Vehicle values drop consistently since May peak
- Fuel prices hit three-year lows
- Full-size pickup truck values continue decline
- Four-week vehicle value change by segment (%)
- Full-size car values reach lowest levels of 2014
- Used hot car report
Three inforgraphics that reveal key data points from the latest study on Certified Pre-Owned vehicles.
Infographic with key statistics on how consumers are shopping for cars
The 2014 Automotive Buyer Influence Study provides insight into consumer behaviors for vehicle shopping.
Since 2011, the IHS Automotive Buyer Influence Study has provided groundbreaking information about the influence of media among New and Used Car Buyers. This 2014 study shows that the Internet continues to be the most-used and most-influential source among consumers, with Millennials leading the way in this growth. Car buyers are spending 75% of their time shopping online, and mobile device use is growing.
This infographic highlights key statistics from the 2014 Automotive Buyer Influence Study, including:
- How much time consumers are spending car shopping
- The amount of time allocated to online car shopping
- How and where consumers are spending their online car shopping time
FEATURED VIDEO TUTORIAL
Car buyer Dionne M. talks to us about how a dealership can quickly lose her as a customer by not focusing on her needs.
White Paper: It's About Time
Streamlining in-store processes to improve the customer experience
Video: Rick Wainschel Reveals New Insights about the CPO Owner Experience
Rick Wainschel, VP of Automotive Insights at ... read more.
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